Privacy Policy

This Privacy Policy explains how EngageXpart collects, uses, and protects your personal information when you use our platform.

1. Information We Collect

• Facebook Profile Data: We collect your public profile and Facebook Pages information when you connect your account.
• Page Content & Engagement: We access posts, comments, and messages on the Pages you authorize to enable automation.
• User Input: We store configuration data such as keywords, selected posts, and product details you set up within your dashboard.

2. How We Use Your Data

We use your information solely to provide and improve our automation services. Specifically, we:

• Enable comment-based auto-replies and private messages
• Allow you to manage your Facebook Pages and posts within the dashboard
• Associate keywords and products to posts for automated responses
• Analyze engagement metrics for your posts

3. Facebook Permissions

We request the following Facebook permissions to function correctly:

• pages_manage_metadata – to subscribe to Webhooks for comment detection
• pages_show_list – to let you view and select your Pages
• pages_messaging – to send automated messages based on comment triggers
• business_management – to manage Page access and assets
• pages_read_engagement – to monitor posts and comments for automation
• pages_manage_engagement – to manage Page access and assets
• pages_read_user_content – to read user-generated content

We only request permissions necessary to deliver our service. We do not post on your behalf unless explicitly required by your configuration.

4. Data Storage & Security

Your data is securely stored and protected using industry-standard security measures. We do not sell, rent, or share your personal information with third parties.

5. Third-Party Services

Our platform integrates with the Facebook Graph API and Messenger Platform. Your use of our services is also subject to Facebook’s own Privacy Policy and Terms of Service.

6. User Control & Consent

You can disconnect your Facebook account at any time through our dashboard. You may also revoke individual permissions from your Facebook account settings.

7. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at support@engagexpart.com.